SupportWorld Live 2022 Presented by HDI Announces Blue Man Group Artistic Director Randall Jaynes Will Keynote Event


A robust conference program offers workshops, trainings, keynote presentations, general sessions, panel discussions and case studies covering Essential Industry Topics for the support and service management industry

SAN FRANCISCO, April 07, 2022–(BUSINESS WIRE)–HDI, the leading organization dedicated to improving technical support and service management across the enterprise, today announces 2022 Support World Live keynote speakers. The event will take place May 15-20, 2022 at the MGM Grand in Las Vegas, Nevada. Register here.

Tara Gibb, Senior Director of HDI, said, “With a focus on organizational excellence, leadership and building a healthy productive culture, SupportWorld Live will deliver dynamic keynotes that will inspire attendees. Additionally, we will offer a strong conference program with over 60 sessions. covering critical topics across the entire service and support industry, as well as an exhibition hall where attendees can learn about the latest technologies, ideas, systems and methodologies that can transform their day-to-day operations. »

the speakers include:

  • “Expectation & The Predetermined Outcome: A View Through the Blue” by Randall Jaynes, Senior Artistic Director and Blue Man Veteran, Blue Man Group. With a special appearance from The Blue Man Group, Jaynes will share how moving away from comfortable isolation to connect and letting go of the ego opens up new ways of thinking that allow us to connect with others more authentically. .

  • “The Great Programmable Subconscious: Using Hypnosis to Set Your GPS for Success” by Wayne Lee, speaker, author, and performance coach. Lee will teach positive programming tools to optimize performance at work and at home by harnessing the power of your subconscious mind to overcome negative thought patterns that block productivity.

  • “Beyond Happiness: Why Purpose Is the Secret to Team Performance” by Jenn Lim, author and CEO of Delivering Happiness. Lim will inspire attendees to come back to their hearts and lead purposeful lives – at home and at work.

  • “Enterprise Service Management: What Does It Mean for Your Organization?” a panel discussion by HDI’s Strategic Advisory Board.

Conference program

The conference program will feature workshops, trainings, keynote presentations, general sessions, panel discussions and case studies covering essential topics such as service excellence and customer experience.

Conference program tracks include:

  • Leading world-class teams

  • Maximize people, culture and performance

  • Service Management Modernization

  • Optimize the support organization

  • Pursuing Service Excellence

  • Revolutionize the customer experience

The case studies presented will provide attendees with valuable insight into service and support strategies being implemented in healthcare, financial services, technology and other industries. Organizations presenting the case studies include: ATB Financial, BlackLine, Boeing/Dell, DreamHost, Georgia Institute of Technology, Greentube, Medicus IT, Norton Healthcare, Navy Federal Credit Union, Sententia, Inc, Thomas Jefferson University and Jefferson Health.

Click on here to see the full schedule.

To learn more about HDI’s SupportWorld Live or to register for the event, click here. Stay up to date on Facebook, Twitter Where LinkedIn.

For sponsorship opportunities, contact Natalie Bustamante at [email protected]

Media interested in a media pass, email Meryl Franzman at [email protected]

About the HDI

For over thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, build connections and turn challenges into opportunities. HDI empowers the helpdesk and service management community to advance their strategy, operations and teams through optimized service delivery. From employee to enterprise, HDI transforms service and support through its comprehensive suite of training and certification courses, industry-leading annual conferences, results-driven consulting services, networking opportunities community and insightful research and information resources. What does HDI mean? HDI stands for smarter service resulting in better business results. Learn more about HDI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a market-leading provider of integrated research, media, education and events for the global technology community. We are an international company with more than 600 employees, operating in more than 20 markets. Our goal is to inspire the tech community to design, build and manage a better digital world through research, media, training and event brands that inform, educate and connect. More than 7,000 professionals subscribe to our research, 225,000 delegates attend our events and more than 18,000 students participate in our education programs each year, and nearly 4 million people visit our digital communities each month. Learn more about InformaTech.

See the source version on


Meryl Franzmann
HDI’s Support World Live
[email protected]


Comments are closed.