Honda infotainment lawsuit settlement approved on a preliminary basis


Honda Odyssey, Passport and Pilot infotainment systems reportedly crashed and froze.

– Honda infotainment lawsuits have been pre-approved for these vehicles.

  • Honda Odyssey 2018-2019 (Elite, EX, EX-L, EX-LNR and Touring)

  • 2019 Honda Pilot (2EX-LNR, 2TRG, 2TRG 7P, 4Elite, 4EX, 4EX-L, 4EX-LNR, 4TRG and 4TRG 7P)

  • 2019 Honda Passport (2EX-L, 2TRG, 4Elite, 4EX-L or 4TRG)

Honda owners who sued allege infotainment systems hang and freeze due to software and hardware flaws. The systems would not start or shut down and cause failures of connected devices such as phones and mp3 players.

According to the complainants, infotainment systems are safety hazards because they control security systems, communications, air conditioning and navigation functions.

Although the automaker has decided to settle to save the cost of protracted litigation, Honda denies the infotainment class action claims and denies that the vehicles have defects of any kind. Honda further says it did nothing wrong and denies all of the allegations made in the lawsuit.

The Honda infotainment lawsuit was originally filed in March 2019, followed by a separate class action lawsuit against Acura and Honda titled Banh v. American Honda Motor Co.

Honda infotainment lawsuit settlement agreement

Honda extended warranty

The original 3 year / 36,000 mile warranty will be extended for two years or 24,000 miles.

The extended warranty will cover certain symptoms of the infotainment system if the vehicle is within five years or 60,000 miles of the original purchase or lease dates for 2018-2019 models.

The regulations state that the infotainment symptoms are the same as those addressed in an existing technical service bulletin (TSB 20-049). These symptoms include crackling or crackling from the speakers, no sound from the audio system, or a loss of network message.

Honda had also issued TSB 20-058 for symptoms of speaker cracking or crackling, no sound from the audio system, a loss of network message and / or display issues.

Reimbursement of certain reimbursable expenses

It is possible that Honda customers will receive refunds, however, the refund is only for battery recharging costs incurred because a battery was discharged when the infotainment system did not turn off while he should have.

A Honda customer can also file a claim for reimbursement of freight charges, but only if the vehicle has been returned to the dealership two or more times for infotainment symptom repairs.

Customers must submit valid claims by the deadline and include documentation of conditions and expenses.

Two years of free HondaLink security service or one year of SiriusXM Select

A customer must submit a valid claim in a timely manner with all required documentation to receive either two years of free HondaLink safety service (Elite and Touring trim vehicles) or one free year of SiriusXM Select service (EX and EX trim vehicles). L).

However, there are conditions:

Honda customer must have made more than one service visit to an authorized Honda dealership by the date of this notice for infotainment system issues not resolved during the initial warranty service visit. , excluding any customer visit following a recall or product update. ‘”

The Honda infotainment lawsuit regulations also state that the automaker has agreed to increase the training of technicians regarding infotainment systems.

In addition, for at least two years, Honda will maintain an online resource relating to infotainment systems in affected Honda vehicles.

Honda customers can learn more about Rules of the infotainment lawsuit here.

The Honda infotainment lawsuit has been filed in U.S. District Court for the Central District of California, Western Division – Conti, et al., C. American Honda Motor Co., Inc.

The complainants are represented by Hagens Berman Sobol Shapiro and Goldenberg Schneider, LPA.


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