DALBAR recognizes pension plan providers with superior mobile enrollment experiences


MARLBOROUGH, Mass., June 22, 2022 /PRNewswire/ — DALBAR concluded its 2022 review of mobile pension enrollment experiences on mobile-optimized sites and apps. Congratulations to the five highest rated experiments:

The financial community’s leading independent expert in evaluating, auditing and rating business practices. (PRNewsfoto/DALBAR, Inc.)

The retirement of John Hancock best score The guided enrollment process offers maximum ease with the inclusion of retirement profiles to help enrollees determine the most appropriate level of income replacement for them.

“A simple registration process is fundamental to engagement, and a strong mobile experience helps us engage with attendees anytime, anywhere,” said Jack Barry, Vice President, Product Development, Strategy and Transformation, John Hancock Retirement. “Guided enrollment is the best first step to taking action on a new retirement plan. With our digital experience, we’re seeing significantly higher initial contribution rates than on paper, reinforcing guidance is helpful. “

Security The #2-ranked mobile experience features a myriad of planning tools placed where they’re most relevant, including a less visible “dollar to percentage” tool that allows enrollees to seamlessly calculate a contribution percentage a once they have identified the dollar amount they wish to deduct from their paycheck.

#3 ranked Travel makes it easy to enroll users early on, setting smart defaults and savings rate choices in the context of participants’ future ability to generate a paycheck in retirement. The site also allows individuals to register for the rate increase as part of the registration process.

In the 4e position, of the principal The mobile registration experience offers rolling support that stands out for being included in the registration process itself, rather than as a separate task to be done after the fact. The seamless method of implementation feels like a natural step that one should automatically complete when joining a new pension plan.

5e hierarchical mobile process, The retirement of John Hancock Express Enroll enables employees to access their plan quickly and efficiently, without sacrificing information accessibility. Several predefined packages are offered, each with a boldly specified contribution rate, the exact dollar amount of that rate based on the salary provided, and related details about the default investment option.

For more information on DALBAR’s State of the Industry: Mobile Enrollment study, please visit DALBAR Intellect Storeor email [email protected]



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